Houston, TX Job Alert: 911 IT Technician Position Available - $24.00-$26.00/hr DOE!

911 IT Technician

Location: Houston, TEXAS, US

Zip Code: 77064

Job Type: Permanent Contract

Pay: $24-$26/hr (Depending on Experience)

Work Hours:

• Monday - Friday
• 8:30 AM - 4:30 PM
• Rolling On-call

Core Responsibilities:

• Process all inbound service requests and incidents (Calls, Emails, Alerts…)
• 1st Tier Technician On-Call duties, including dispatch to all GHC sites.
• 1st and 2nd Tier support on Facility Systems and Infrastructure.
• Monitoring of critical systems/services displayed in NOC.
• Facilities Installations.

General Responsibilities:

• Participate in required On-Call rotations/schedules and Disaster Recovery efforts.
• Attend, complete, and understand all training required for the position.
• Work with vendors as needed on areas of responsibility.
• Follow all GHC 9-1-1 policies.

Specific Responsibilities:

• Detailed and efficient use of NOC management tools (Ticketing System).
• Properly maintain GHC-issued vehicle and practice safe driving habits according to Texas laws.

Job Specifications:

• Efficient documentation skills with superior multi-tasking abilities in a self-motivated environment.
• Maintain 7X24X365 availability with exceptional responsiveness.
• Excel in an ever-changing environment, participating in inter-divisional collaboration and producing organizational success.
• Mission-critical philosophy in support of the GHC 9-1-1 system.
• Advanced mechanical aptitude and ability to use power tools.

Knowledge/Work Experience:

• Knowledge of current IT systems/technology platforms/network/9-1-1 call flow.
• 7x24x365 Network Operation Center experience.
• Good knowledge of Mechanical Electrical Plumbing (MEP) systems with an emphasis on Mission Critical Data Center power and HVAC systems.
• Specific knowledge of electrical/grounding systems in critical environments.
• Good knowledge and support of UPS systems and backup generators.
• Good knowledge of data communication cabling and infrastructure, including terminations and cable testing.

Education/Experience:

• 2/4-year degree in a related field preferred; Directly related job experience or technical certifications may be substituted.
• 5 to 10 years of Field Technician experience in a critical support environment.

Working Conditions/Environment:

• Generally favorable working environment, with varying locations depending on project needs.
• May require physical labor and lifting items up to 50 pounds.

Additional Details:

• A+ Certification preferred or 3-5 years of IT experience.