Director, Virtual Care & Digital Patient Solutions

Are you looking for a new and rewarding senior leadership challenge in healthcare? Interior Health has an exciting opportunity for Director, Virtual Care & Digital Patient Solutions. We are looking for people who want to make a difference in the communities in which they live, work and play.

Some of the benefits of joining Interior Health:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Medical Service Plan
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Municipal Pension Plan
• Work-life balance
• Relocation Allowance

Why Interior Health is a Top 100 BC Employer

How will you create an impact:

The Director, Virtual Care & Digital Patient Solutions provides leadership to advance the adoption and utilization of virtual care within healthcare delivery as an option for patients/clients and providers. In addition, the Director is responsible to advance the adoption of patient-facing digital tools including Interior Health’s MyHealthPortal, other BC health portals, patient scheduling solutions, and other digital tools and technologies for the citizens within Interior Health.

The Director is accountable for the development and execution of Interior Health’s virtual care strategies and objectives, and for identifying, planning, implementing and supporting virtual care in partnership with service delivery partners. The Director works closely with all operational leadership to build knowledge and adoption of virtual care practices, with the goal of embedding virtual care capacity and capability where needed and appropriate.

The Director is responsible for both project and operational activities necessary to ensure development and ongoing support of virtual care, patient scheduling, and digital patient solutions within Interior Health (IH). The Director works in partnership with IH clinical leaders, provincial partners, and patient partners related to practice guidelines, quality improvement and optimization of virtual care and digital patient tools.

What will you work on:

• Leads, develops and promotes the advancement of virtual care and digital patient solutions across Interior Health.
• Develops awareness, commitment, and acceptance of emerging and innovative virtual care and patient-facing technologies and approaches that support patients, clinical programs and care delivery.
• Supports the adoption of virtual care technologies into practice and fosters a culture of digital health adoption that aligns with legislative, regulatory, and industry best standards.
• Develops and fosters partnerships with key internal and external partners, including Ministry of Health, Regional Health Authorities, and other health organizations.
• Develops operating and capital budgets for the Virtual Care & Digital Patient Solutions portfolio and projects.
• Directs the activities of the Virtual Care & Digital Patient Solutions portfolio, including projects, collaborative learning activities and ongoing support. Guides and mentors team members.
• Develops policies, standards, and procedures including project planning, change management, issue management, and continuous optimization activities relating to virtual care and digital patient solutions. This includes the review and implementation of new methodologies and operational services.
• Determines goals, milestones, critical success factors and communication strategies for virtual care and digital patient solutions.
• Selects, directs, organizes, evaluates, and, when necessary, disciplines subordinate personnel and develops and implements appropriate staff development and retention plans for business applications.
• Develops, implements, and monitors utilization and performance and evaluates and affect changes as needed to improve services, simplify workflow, and assure compliance with regulatory requirements.
• Represents IH in the virtual care and patient experience community by liaising with the BC Ministry of Health and other organizations, software vendors, associations related to advancements in digital health technology, and on various internal and external committees.
• Stays current with advances in related technologies, anticipates future shifts, makes recommendations, and implements new practices and technologies as appropriate.
• Creates a learning environment with the development of a culture that promotes and supports professional growth of all staff.
• Develops and facilitates structured consultative processes to ensure clinicians gain the fullest possible benefit from virtual care technology by coordinating physician and clinician input to embed virtual care in the day to day operations.
• Provides regular formal and informal reports on planning initiatives, program/service changes, key performance indicators, and outcomes.
• Contributes to the financial objectives of IH by identifying cost-saving measures, generating revenue, and operating within approved budgets.
• Interprets and administers collective agreements covering all bargaining unit employees; investigates and responds to routine and confidential employee issues; participates in grievance investigation and response; and attends third party hearings with the representative of the employer.
• Performs other related duties and/or projects as required.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).

Qualifications

Education, Training, and Experience

• Masters degree in Computer Science, Health Information Science, Business Administration or related patient care/clinical related discipline.
• A minimum of ten (10) years of health care delivery/health informatics and managerial experience in a complex health organization including responsibility for strategic planning, tactical planning, systems implementation, project management, staff development, and supervision.
• Comprehensive knowledge of the science and practice of virtual care, home health monitoring, patient portals and change management are essential. Additionally, education in quality improvement is an asset.
• Or an equivalent combination of experience and education will be considered.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Strong leadership skills in program development and operations/resource management.
• Demonstrates excellent organizational, leadership, and facilitation skills in a team based environment.
• Commitment to change and process management principles, and fosters a positive team spirit and enables the delivery of client focused services.
• Self-motivated, able to work with minimal direct supervision, and has a demonstrated ability to organize and prioritize workload in a self-directed manner.
• Ability to coach, facilitate and lead others.
• Strong research and evaluation skills.
• Public speaking/presentation skills are an asset.
• Strong critical thinking and problem solving skills.
• Physical ability to perform the duties of the position.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Comments

Salary range for this position is $124,561 to $179,056 and starting salary will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply. Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to [email protected] to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.