($2,531.00 Bi-weekly) Career Opportunity: Operations Process Analyst 1 in Surrey, BC - Full-Time Regular Role

Operations Process Analyst 1

Location: Surrey, BC

Employment Status: Full-Time Regular

Salary: $2,531.00 Bi-weekly

Workplace Flexibility: No

Responsibilities:

• Investigates reported process breakdowns and works collaboratively to analyze processes and procedures, perform gap analysis, and determine root cause.
• Researches, observes, and identifies opportunities for process improvement.
• Works with managers and users to document and design consistent, effective, and efficient process flow charts and maps.
• Analyses and investigates system maintenance problems with existing operations systems and makes recommendations or takes action to resolve problems.
• Verifies changes/additions and maintains control of system business parameter tables.
• Manages the priority of corrective and adaptive system maintenance modifications for non-SAP applications and assists in the prioritization of corrective and adaptive system maintenance for SAP.
• Documents system changes, prepares test scripts, and conducts user acceptance testing of all changes.
• Maintains records of test results for verification.
• Provides direction to outsourced system maintenance providers programming corrective and adaptive system changes.
• Researches system enhancement requirements based on business needs.
• Works collaboratively with Managers and users to create consistent, effective, and efficient processes and makes recommendations to resolve process breakdowns.
• Manages small assignments.
• Develops, maintains, and publishes user documentation and training materials with respect to both systems and processes.
• Communicates both systems and process changes to users and other affected parties.
• Coaches users in the effective and consistent use of Operations systems and processes.
• Provides end user system training, support, guidance, and advice on existing operations systems and processes.
• Coordinates and conducts training sessions.

Education:

• Completion of a recognized post-secondary certificate in a business-related field or computer technology.

Experience

• Minimum of three years directly related experience.

Knowledge & Skills

• Strong analytical and problem-solving skills including the ability to perform root cause analysis.
• Good interpersonal & organizational skills.
• Ability to work in unstructured team environments.
• Competence in managing small-sized assignments.
• Oral and written communications, presentation skills, and adult training delivery ability.
• Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols, and standards.
• Working knowledge of data processing, spreadsheet, statistical, and specialized software in use in the department.
• Knowledge of process improvement models.

Qualifications

• Valid BC Driver’s license.